Tel: 01372 841100
Hotel and leisure reception
Up to 39 weeks training plus an Employment Development Placement
Course description
This course will give you the necessary skills, knowledge and qualifications to help you find work as a receptionist in the Hotel and Leisure industry.
Pre-entry Requirements
A reasonable standard of English and Maths is required, and some IT skills would be beneficial. A college assessment will be undertaken.
What skills will I learn?
- Confident use of telephone
- Customer service, selling & communication skills
- Reservation procedures
- How to use computerised hotel reservation system "Fidelio"™
- Health and safety
- Guest accounting
- General overview of the travel industry, including travel geography, car hire, passports & visas, accommodation and foreign exchange
What Qualifications can I get?
Front Office Operations – Module DHM121 – awarded by the Confederation of Tourism, Hotel and Catering Management. "Fidelio"™ introduction. Passport into Travel. Welcome Host (customer care). Welcome Line (telephone skills and selling) – English Tourist Board certificates.
Employment Opportunities:
You could expect to work as a receptionist for a variety of organisations such as hotels, leisure & fitness centres, large corporate companies or local authorities. Our Employment Development Managers will help you make the right choice.
How do I get on the course?
Are you unemployed and have a disability? If YES, then … Make an appointment to see your Disability Employment Adviser (DEA) at your local Jobcentre Plus office.
For an invite to an Open day call Angela Webb
Marketing Coordinator 01372 841152 angela.webb@qetc.org
*Qualifications may change to keep in line with current industry requirements
