Supporter FAQs

Frequently asked questions

Ways to Donate

Can I send a cheque in the post?

Yes, cheques should be made payable to QEF and sent to:

QEF
Leatherhead Court
Woodlands Road
Leatherhead
Surrey
KT22 0BN

Please do not send cash in the post.

I would like to donate by bank transfer

If you would like to donate to QEF by bank transfer, please contact us on hello@qef.org.uk and we can share our bank details with you.

What other payment methods do you have?

You can make a donation online at qef.org.uk/donate where we accept credit and debit card payments as well as PayPal donations.

You can also call us on 01372 841 151 and we can take your credit or debit card donation over the telephone.

If you’d like to donate through CAF cheques or vouchers, please make these payable to QEF and send to QEF, Leatherhead Court, Woodlands Road, Leatherhead, Surrey, KT22 0BN

Can I leave you a gift in my Will?

Yes, we’re so appreciative of every gift we receive as a legacy. For more information on gifts in Wills, please visit qef.org.uk/legacy or email us at legacy@qef.org.uk for a free Gifts In Wills guide sent to you in the post.

How do I donate to a QEF charity shop?

We welcome donations to our charity shops. You can find your closest QEF charity shop by visiting the charity shop location page: www.qef.org.uk/about/our-shops

I have some brand-new clothes still in wrapping. Can I donate them to the CRC for clients?

Yes we welcome any new items of clothing / toiletries still in their original packaging.

I would like to fundraise for QEF, how can I get involved?

Get involved with QEF by attending one of our events or even by taking on one of our many challenge events, including running 10k, running a marathon, jumping out of a plane or walking on fire! Take a look at our challenge events and social events found here: qef.org.uk/events

Alternatively, feel free to get creative! Put on your own event in aid of QEF, which could include a bake sale, pub quiz and much more.

How can my school, university or club support QEF?

Fundraising is a wonderful way to teach children and young people about the importance of giving back to their community but, more specifically, fundraising for QEF allows the opportunity to educate pupils about the challenges disabled children and young people can face.

If you are part of a community group, such as a golf club or rotary club, we can provide your group with a presentation where we can let you know all about what we do.

If you would like to know more about how your school, group or club can support QEF please contact community@qef.org.uk.

How can my company support or partner with QEF?

We are keen to build lasting relationships with companies that share our values and there are so many ways you can support us. Full details can be found on our Corporate page qef.org.uk/get-involved/corporate-partnerships and include Charity of the Year, Employee Engagement, Sponsorship, Corporate Donations and Payroll Giving. If you would like to talk to our team to explore any aspect of corporate support, please email Corporate@qef.org.uk

Direct Debits

Can I set up a direct debit to donate every month to QEF?

We’re so grateful for regular donations. Regular gifts help us plan for the future so we can support as many disabled people as possible.
You can set up a monthly Direct Debit online by visiting https://secure.edirectdebit.co.uk/Queen-Elizabeths-Foundation/Donate

Alternatively, you can download a direct debit form and return this in the post to

QEF
Leatherhead Court
Woodlands Road
Leatherhead
Surrey
KT22 0BN

How can I cancel my direct debit to QEF?

You can cancel a direct debit directly with your bank. If you are considering cancelling your direct debit, please call us on 01372 841 151 to let us know so we can update our records.

How can I amend my direct debit to QEF?

If you would like to change the amount or frequency of your direct debit, please call us on 01372 841 151.

Contacting us

How do I change my address details?

Please let us know if you have moved address, so we can continue to keep in touch. Please contact us on hello@qef.org.uk or 01372 841 151.

Who can I contact about my donation to QEF?

We would be happy to help answer any queries you have about a donation you have made or would like to make. Simply give us a call on 01372 841 151. If for any reason we are unavailable, you can leave a voicemail. You can also email hello@qef.org.uk or write to us at: QEF Woodlands Road Leatherhead Surrey KT22 0BN

How can I change the way QEF contacts me?

We want to communicate with you in a way that you are happy with. If you find you are receiving too much or too little contact from us or want to change the kind of things you hear about, let us know by calling us on 01372 841 151. You can also email hello@qef.org.uk or write to us at:

QEF Woodlands Road Leatherhead Surrey KT22 0BN

How do I give feedback about QEF’s fundraising?

QEF welcomes all feedback we receive from our supporters, so if you think we have done something well or think we could have done better, please let us know. We would love to hear from you. You can contact us on 01372 841 151. You can also email hello@qef.org.uk or write to us at QEF, Woodlands Road, Leatherhead, Surrey, KT22 0BN.

We may need to investigate some complaints further before we can provide a resolution so please leave your name and contact details when writing in case we need to ask for more information in relation to your feedback.

Gift Aid

What is Gift Aid and how do I qualify?

Gift Aid is a government run scheme that allows charities to reclaim some of the tax that you have already paid to HMRC. Gift Aid does not cost you any extra and makes your donation worth an extra 25% to QEF.

To qualify for gift aid you must be a resident of the UK and have paid Income Tax or Capital Gains Tax that is at least equal to the value of Gift Aid that will be reclaimed in the tax year. To allow QEF to claim Gift Aid on your donations, you must provide us with a Gift Aid declaration. You can contact us on 01372 841 151 or email hello@qef.org.uk.

You may withdraw your declaration at any time. If you withdraw your declaration within 30 days of making it we will not claim any Gift Aid on your donations. You can do this by contacting us on the details above. You should also notify us if you Gift Aid and you stop paying tax.

What if I pay a higher rate of tax?

If you pay Income Tax at the higher rate or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HMRC to adjust your tax code.

Security Concerns

I’ve received a telemarketing phone call, is the phone call genuine?

We contact supporters by phone for a number of reasons, for example, to say thank you for their support or to ask whether they might consider starting or increasing their regular donation. We also call supporters to ask if we can claim Gift Aid on their donation or encourage prior donors to give again.

We work with two external telemarketing agencies for these calls; QTS and REAL Calling Ltd.

Does QEF use face-to-face fundraising?

QEF does not use face to face or in person fundraising. We do have some collection tins that members of the public may use to fundraise for us. If you have any concerns about face-to-face fundraising, please contact us on hello@qef.org.uk or 01372 841 151.

Please note that we do use carefully selected telephone marketing agencies to carry out telephone calls on our behalf. We work with two external telemarketing agencies for these calls; QTS and REAL Calling Ltd.