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Our Supporter Promise

We’ve created a new QEF supporter promise. Because whether you’ve raised money for us, given a donation, shopped with us, or included QEF in your Will, we want you to know how much we value your support and what you can expect from us. This is our promise to you.
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We’ll make every donation count

We treasure every gift, no matter how large or small – and we’ll put your donations to work straightaway so more disabled people can achieve their potential.
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We’ll celebrate your incredible impact

We’ll gather and share stories that show how lives are changing because of your generosity. You can read our latest stories at qef.org.uk/news
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We’ll keep in touch in the ways you want us to

We love letting you know all the ways you’re empowering disabled people to be more independent. But we’ll always make it easy for you to choose how you hear from us. Just call 01372 841 151 or email hello@qef.org.uk to make any changes.
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We’ll keep your data safe

Your personal information is in safe hands. We comply with all data protection laws. We respect your right to privacy. And we’ll never sell your data to anyone else.
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We’ll keep to the highest fundraising standards

We’re determined to be 100% transparent. So we’re registered with the Fundraising Regulator. We comply with the Fundraising Code of Practice. We’ll always engage sensitively with vulnerable people. And we’ll select and monitor external suppliers carefully and act fast if any concerns come up.
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We’ll always be here to listen

We are committed to doing our very best. But if we don’t meet your expectations or get something wrong, we’ll apologise, take action and learn.
P3 Caroline option 2 cropped Caroline, our Supporter Care Administrator, is always ready to hear from you on 01372 841 151 or at hello@qef.org.uk